Health
In a public health crisis, communicating effectively across cultures can be a matter of life or death.
Cross-cultural communication and COVID-19
The areas where the July 2020 spike in COVID-19 infections across Melbourne had a high proportion of CALD communities, highlighting the importance of:
- Broadcasting health information in all relevant community languages, through channels that community members access and trust
- Ensuring that the educators running training for the security industry are teaching effectively across cultures (as a high proportion of trainees are from CALD backgrounds)
- Providing support with cross-cultural communication to law enforcement and health care workers who are serving multicultural communities
- Ensuring that security guards receive training in basic cross-cultural communication
- Managing outbreaks of racism towards people of Asian appearance
Cultural Junctions
The Australian health sector is full of cultural junctions. In a health system that serves a community were 30% of people were born overseas and employs a very multicultural workforce—53% of doctors and 18% of nurses were foreign-born—it’s crucial to ensure health care workers can communicate and build trust across cultures. Globalise can provide training and advice to health care providers on:
- Managing language and cultural barriers
- Administering and pronouncing multicultural names
- Recognising the impact of international differences in health care systems
- Cultural differences in health care expectations
- Making health communications and publications accessible to CALD communities
Past Clients
- Deakin Medical Services: Review of cultural diversity management
- Monash Health Service: Cross-cultural communication training for staff
- Deakin Student Services: Developing a publication for staff on how primary care, sexual health and mental health are managed in the top 10 source countries for international students
- Deakin School of Nursing: Consulting on effective teaching across cultures.
Contact Us
The team at Globalise Consulting consists of experienced and skilled professionals in effective cross-cultural communication. Call us today to discuss your organisation.