Customer Service
Your reception desk is the store front of your organisation, and your call centre is the first customer point of contact. Making sure your frontline staff provide excellent service to customers from all cultural backgrounds is a powerful way to promote and expand your business.
Customer Communication Consultant
Globalise has been helping service providers communicate effectively across cultures for over twenty years. Depending on your needs, our training programs can cover:
- Understanding and negotiating cultural differences in communication style
- Navigating language barriers
- Pronouncing and administering multicultural names
- Building trust and respect across cultures
- Raising awareness about the needs of specific communities
Testimonial
“Fiona’s charm is automatic! When she delivered her presentation Working with Multicultural Patrons at the University of Melbourne, the whole team was highly impressed not only with her academic credentials, but the deep understanding of cross-cultural communication that she taught our team. She has unrivalled expertise in this important field.”
Geoff Whiting, Team Leader, Prospective Student Support Team, University of Melbourne.
Contact Us
The team at Globalise Consulting consists of experienced and skilled professionals in effective cross-cultural communication. Call us today to discuss your organisation.